HOW CAN WE HELP?

Getting Started

How do I create a Clean2Let Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://clean2let.launch27.com/login/

Do you service my area?

If you’re within the Glasgow area, absolutely.  If we can reach your property within 5 miles of G42 7BX, you’re in like Flynn  : -)

What is included in a visit?

A visit takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like laundry and top up delivery, they can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the property. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We’ll need you to provide us with cleaning equipment such as a hoover and mop. You can use our Top Up extra when ordering where we can bring bin bags, toilet rolls etc as well as cleaning products. Alternatively, you can also provide us with cleaning products in the property and we’ll advise you when they’re running low.

Can I request special tasks or extras?

Sure thing. Simply log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

Log into your account at https://clean2let.launch27.com/login/

How do I change my password?

You can submit a password change request on the customer login page at https://clean2let.launch27.com/login/

What if I have multiple properties?

Log into your account and update your addresses in your details or in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://clean2let.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your visit online. Alternatively you can give us a call if there are any issues at all.

Pricing & Policies

How do I use my discount code?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

How can I view my Clean2Let credits?

Log into your account at https://clean2let.launch27.com/login/ and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

How do I redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next booking. You can not apply your coupon to past appointment that are already completed.

I bought a voucher and Clean2Let does not cover my area, what should I do?

We’ll refund you, get in touch by emailing hello@clean2let.uk

Trust & Safety

Can I trust my cleaning professional?

Our team are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Clean2Let certified cleaner.

What happens if something goes wrong during my visit?

If something goes wrong we’ll alert you as soon as we can. If it’s something that we can take care of, we’ll do it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

What is your refund policy?

Any complaints will be considered and our cleaners will return to the property free of charge if complaint is justified. There are no refunds on any payments made, it is up to our discretion based on individual situation whether we offer to correct the work free of charge or offer a discount.